Episode 44
What value are you bringing with Christopher Zuzick
Stop taking a Blanket Approach to training with Christopher Zuzick
There is a movement happening around what's required to keep future generations engaged and growing in the Blue Collar Space. Training your team is a not a one size fits all approach. One the biggest questions you need to ask yourself as a leader is " What value I am brining to my employees?"
Brad, Steve and Christopher also talk about how businesses need to embrace the fact that employees will not be with a company for 20 years. But it's still a good idea to have a robust training plan for all stages of your employees career. As Brad says" We need to make the pool bigger."
Christopher Zuzick has always thought of himself as a life long learner. He likes to seek out win-win situations for both internal and external customers. He has varied experience from sales to product launches. He enjoys building teams and has a servant leadership style.
Episode Highlight
05:20 - Stop looking at your training plan as a one size fits all approach.
10:50 - It's a different world than it was 30 years ago. Employees will not stay with companies for 20 years. Work with this idea instead of against it.
17:24 - Your definition of success might be different than what your employees want. Ask them, "What is success for you?"
23:00 - Discussion around what positives came out of COVID and having to navigate regulations with employees in different countries.
Contact your hosts:
Steve Doyle:
Brad Herda:
Christoper Zuzick
This podcast uses the following third-party services for analysis:
Chartable - https://chartable.com/privacy
Transcript
at hurda welcome back to blue color b s how are you doing today
herda]:i am fantastic m stephen doyle my favorite friend in detroit michigan great hat
com]:you know what
herda]:great hat by the way not
com]:you like that
herda]:no i
com]:let's
herda]:don't
com]:go blue that's right all day
herda]:no no
com]:all day you know and
herda]:so today you should
com]:i'm
herda]:be the big so obviously show is going to come up later
com]:oh
herda]:in the year but you know you
com]:it is
herda]:should be the biggest wisconsin fan of all time this weekend as
com]:i am huge
herda]:were as were to ohio state this weekend to i don't know what
com]:you know win that's all we care about westconsin winning right now
herda]:that is
com]:that's for sure
herda]:hopeful not expect hopeful
com]:hey any given saturday it's anybody's game
herda]:that's
com]:anybody's
herda]:that's
com]:game
herda]:what college football is all about ask appellation state
zuzick]:m
com]:all right
herda]:so
com]:fine
zuzick]:m
herda]:this is isn't a college
com]:fine
herda]:this isn't a college
com]:my
herda]:football show
com]:yeah
herda]:right so
com]:right
herda]:let's introduce
com]:yeah
herda]:our our
com]:yeah
herda]:guest christopher zuzek who has been in the metal industry for a very very long
herda]:time he and i happened to have kids in the same area we've grown up
herda]:we live in the same community we've connected through different events and ironically we met
herda]:and re connected at a brewer game that i was you know working at and
herda]:he was in one of the suites
com]:right
herda]:and we started chatting and having a conversation like hey christopher why don't you come
herda]:on the show and share your experiences what's happening in the metal industry with the
herda]:generational things and he said sure i'll
zuzick]:we used
herda]:do
zuzick]:to
herda]:it
zuzick]:we used to we used to bowl together too
herda]:yeah i forgot about the bowling
com]:yeah
herda]:yes i forgot about the couples bowling league yes
zuzick]:if you
com]:wow
zuzick]:could call it that i'm not really sure what it was but it was bowling
zuzick]:though
herda]:it
com]:yeah
herda]:was that so welcome christopher
com]:ah
herda]:to blue color b s we appreciate your being here
zuzick]:as
com]:ah
zuzick]:glad
com]:welcome
zuzick]:to be here appreciate it
com]:yeah so first question before we get into our show is which generation do you
com]:most fit in with
zuzick]:so
com]:cause we got boomer brad we have boomer brad
zuzick]:ah
com]:punching buttons before the show
zuzick]:yeah
com]:messing up audio
zuzick]:yeah yeah yeah well
herda]:whatever
com]:yeah
herda]:millennial steve
com]:oh
zuzick]:i sixty five
herda]:ye
zuzick]:so
com]:yeah
zuzick]:i'm not really a boomer gen x right
herda]:you
zuzick]:if
herda]:are
zuzick]:i recall
herda]:you are the first the first year you are the inaugural the inaugural
zuzick]:i am
herda]:year
zuzick]:the i am the first year so not a tweener but i'm right there so
com]:oh
zuzick]:i'm a gen x guy
herda]:yeah
zuzick]:that is me that is me
com]:awesome
herda]:you are at the starting line
zuzick]:that is for
com]:very
zuzick]:sure
com]:cool
zuzick]:yeah
herda]:you aren't the starting line of making sure those member only se jackets were the
herda]:best things ever
zuzick]:i'm i'm a you know kid of the eighties right that that's kind of how
zuzick]:that works that
herda]:yep
zuzick]:was that
com]:yep
zuzick]:was our that was the greatest decade of ever of all time if i recall
zuzick]:so
com]:uh
zuzick]:yeah
herda]:right and
com]:h oh
herda]:yeah you had remember
zuzick]:t
herda]:old jack didn't you
zuzick]:m t v members only jacket parashoe pants you know
herda]:absolutely
com]:oh
zuzick]:all that good stuff
com]:yeah
herda]:you're out on the dance floor kicking it i'm sure
zuzick]:yeah that's me
herda]:yeah
com]:yeah
zuzick]:you got that nail right yeah
com]:oh
zuzick]:only if
herda]:yes
zuzick]:you only had smart phones back
com]:h
zuzick]:in
herda]:yeah
zuzick]:the eighties right
herda]:no
com]:oh
zuzick]:yeah
herda]:back
com]:no that would be bad totally
herda]:because
com]:bad
zuzick]:for
herda]:then
zuzick]:sure
herda]:your kids would have
zuzick]:that's true
herda]:all that scoop on you
zuzick]:yeah they would they could go
com]:oh
zuzick]:back in time that that would not be good that
herda]:correct
zuzick]:would not
com]:yeah
zuzick]:be good
herda]:so
com]:yes
herda]:so
zuzick]:oh
herda]:what's happening in the metals manufacturing space from industry recruiting you know retention employment you
herda]:know as you sit
com]:oh
herda]:there in your in your chair today kind of overseeing all that what are you
herda]:seeing
zuzick]:yeah well you know i think it's well documented that there has been challenges and
zuzick]:there has to be a different paradym with regards to work force development um m
zuzick]:ah i look
com]:m
zuzick]:at i look at companies today and and they talk about it the challenges of
zuzick]:wages for example you know knowing that they have to be aggressive with their wages
zuzick]:you know six seven eight percent and i always there's this is not a by
zuzick]:any means a a secret sauce but i question those companies when they say you
zuzick]:know we have to raise wages by six seven percent
com]:m
zuzick]:they're also looking at the training budgets and saying
herda]:yeah
zuzick]:what are we goin do for training what are we going to do for increases
zuzick]:in training i mean i think that's if there's one thing there's probably a lot
zuzick]:of things i learned from coaching youths
com]:m
zuzick]:sports you sucker but
herda]:ah
zuzick]:you cannot
com]:hm
zuzick]:you can't have a one size fit all approach where you work for us and
zuzick]:i said sometimes that was missing its
com]:hm
zuzick]:not a silver bullet but no if you are going to be an aggressive company
zuzick]:in wages you better be an aggressive company with regards your training and how much
zuzick]:money your goin to spend on training because if you don't do that then you're
zuzick]:just throwing away
com]:m
zuzick]:money
com]:yeah
zuzick]:as far as i'm concerned
herda]:oh
zuzick]:and i think that's part of the ting i've seen is you talk
herda]:yeah
zuzick]:to people who are coming into the work for us and it doesn't make a
zuzick]:difference to me if you are a boomer if you're a millennial gen x
com]:h
zuzick]:whatever
com]:m yeah
zuzick]:you need to understand as an employer what
com]:m
zuzick]:value yo're going to bring to that employee so they can be sustainable and the
zuzick]:work for us
herda]:that
zuzick]:and
herda]:is
zuzick]:it's more than just
herda]:oh
zuzick]:and it's more than just
herda]:yes
zuzick]:the w two
herda]:right that is very
zuzick]:it has
herda]:refreshing
zuzick]:to
herda]:to hear you say that because that has always that's
com]:right
herda]:that's hard to find in leadership that mantram we hear in the you
zuzick]:m
herda]:know some of
com]:ah
herda]:the events that i go to well why would we train all these people would
herda]:we invest in all this training when they're just going to leave anyhow what if
herda]:you don't invest in all the training what's wrong with making the pool deeper and
herda]:stronger as an entity and being the organization that gave somebody that shot and maybe
herda]:they go off
zuzick]:right
herda]:and try something different because the organizatio wasn't ready for them to grow
zuzick]:yeah
herda]:lot of times they end up finding their way back because they have that loyalty
herda]:or that sense of purpose
com]:m
herda]:or that connection you lose out on that
com]:yeah
herda]:opportunity for them to you train
zuzick]:okay
herda]:them young they go out they find their opportunity then they come back later because
herda]:they realize what you know the grass isn't always
com]:yeah
herda]:green or just different grass
zuzick]:right well in manufacturing
com]:hm
zuzick]:is as we all know there's a lot of capital put into your business right
herda]:yep
zuzick]:in our world as a medal contract man contract metal manufacture we have we have
zuzick]:stamping presses we have assembling machines and
herda]:oh
zuzick]:we have regular maintenance
com]:oh
zuzick]:on those on and that equipment
com]:m
zuzick]:because it's high cost
herda]:yep
com]:yep
zuzick]:so
com]:m
zuzick]:we need to take the same approach our business is as we do and i
zuzick]:don't want to equate a press to a person i'm not suggesting that
herda]:m
zuzick]:from an asker perspective what i'm saying is that we invest prevent the maintenance capital
zuzick]:and our equipment we need to be doing the same thing with our work force
zuzick]:those are
com]:ah
zuzick]:just those
com]:yeah
zuzick]:those team mates of ours
com]:yah
zuzick]:assets
com]:ah
zuzick]:if you want to use
com]:yes
zuzick]:that term are
herda]:m
zuzick]:just as critical as that press
com]:ah
zuzick]:and we know the cost of down time
com]:a
herda]:well your press
zuzick]:what is
herda]:run
zuzick]:the
com]:oh
zuzick]:cost
herda]:without people
zuzick]:of
herda]:will your presses run without
com]:yeah
herda]:people
zuzick]:no no
herda]:so
zuzick]:no not
herda]:you can you
zuzick]:we
herda]:can
zuzick]:need
herda]:argue that
zuzick]:needles
herda]:people
zuzick]:people
herda]:you can rgue the people are even more valuable than the press because you
zuzick]:correct
herda]:can't run the press without the people
zuzick]:correct so if you don't take
com]:yeah
zuzick]:hiring
com]:yes
zuzick]:soliciting people to join your team regardless of their function is more than just
herda]:oh
zuzick]:hey here's your salary what are we doing to take them to the next level
herda]:yeah
zuzick]:and again it goes back to hat i was saying before when i was coaching
zuzick]:you sports i coach high school socker
com]:oh
zuzick]:and
com]:m
zuzick]:i learned very early that it's important to explain to the team the overall goal
com]:yeah
zuzick]:the values but you can't take blanket approach to every player on the team
herda]:yeah
zuzick]:and your job as a coucher your job as a leader
com]:oh
zuzick]:to take a look at that roster of twenty two twenty three players in your
zuzick]:team and really understand what drives each of that each person and how do i
zuzick]:get the best out of that person and
com]:oh
zuzick]:what do i see in this player ere they are today where they could be
zuzick]:and help them get there
herda]:right
zuzick]:and each player is different and
herda]:hm
zuzick]:very similar to the jenax gens millennials boomers
com]:oh
zuzick]:is that you have freshman soft more juniors and seniors right
herda]:yeah
zuzick]:so you
com]:yeah
zuzick]:have a freshman right you got a freshman who
com]:m
zuzick]:is rare go and get and thinks they should be at this level right because
zuzick]:there they're on they're on verse but they don't know where they don't know yet
zuzick]:so my job is to say it's a hardness that talent say i understand
com]:yeah
zuzick]:you want to go i'm going to help you get there and then find that
zuzick]:tool to get there versus
com]:yes
zuzick]:the senior is
com]:oh
zuzick]:matured
com]:oh
zuzick]:is thinking about the team is thinking about their next chapter
com]:yeah
zuzick]:in
com]:yeah
zuzick]:school and maybe
com]:i yeah
zuzick]:doesn't include you sports or sports maybe they look back and say this is my
zuzick]:last hurrah
herda]:right
zuzick]:as a team mate
herda]:yes
zuzick]:and their mentality is a little bit different well that's not any different than what
zuzick]:we're doing today with the work for us
com]:yeah
zuzick]:now someone out of school that rat millennial that wants to go at it versus
zuzick]:a baby boomer that's saying i have a lot of value my background i just
zuzick]:want to be appreciated
com]:oh
herda]:yes
zuzick]:and so my job as a leader or i think in any leader as
herda]:yeah
zuzick]:far as i'm concerned is to
com]:oh
zuzick]:understand those facets and say
com]:oh
zuzick]:here's how they get best out of lineal here's the best that's what i need
zuzick]:to do to get the basket of a baby boomer is different
herda]:yeah
com]:yes
zuzick]:lest at the way i look at it
herda]:oh
com]:so
zuzick]:ah
com]:give us
herda]:yeah
com]:can you expand on that a little bit more and give us a little more
com]:breath of what you're actually experiencing with the millennials versus maybe or even your genzes
com]:your millennials versus like the gen x and the boomers like some
zuzick]:m
com]:some examples for our listeners yeah
zuzick]:i think
com]:oh
zuzick]:the people that i've hired over the last several years have volante that category milinneos
zuzick]:and then the gene
com]:yes
zuzick]:and gens not much on the baby movers
com]:hm
zuzick]:the millennials come
com]:m
zuzick]:in
com]:yeah
zuzick]:and what they're looking for is a path towards success
com]:okay
zuzick]:and going back to what brad said before
com]:oh
zuzick]:i don't expect
com]:oh
zuzick]:millennial
herda]:yes
zuzick]:or any employed to spend twenty years i just i just don't expect that to
zuzick]:happen i mean my first
herda]:good
zuzick]:job
herda]:expectation
zuzick]:i was there for twelve years
com]:yah
zuzick]:my first job i was there for twelve years and i was consider you know
zuzick]:long termer um
com]:hm
zuzick]:so i think the first thing you have to recognize is that they're not going
zuzick]:to
com]:yeah
zuzick]:be here forever that you know there's no such thing as a pension anymore so
zuzick]:my job is
com]:no
zuzick]:as that leader to say okay
com]:yeah
zuzick]:you're coming to the organization
com]:oh
herda]:yeah
zuzick]:here's where i think you can go and show them the path success show
herda]:m
zuzick]:them how we're going to invest
com]:oh
zuzick]:in them
com]:yeah
herda]:oh
zuzick]:elevate their game show them that we're going to take the time
com]:oh
zuzick]:to make them
com]:oh
zuzick]:better employed for organization and in the lawn term a better employed for another
com]:m
zuzick]:organization but
com]:i
zuzick]:if we come in and don't have
herda]:m
com]:yeah
zuzick]:kind of a
com]:my
zuzick]:it's more than on boarding guys it's it's
com]:oh
herda]:yeah
zuzick]:yeah here's the on boring but then it's
com]:yeah
zuzick]:here's stage one stage two stage three stage four and here's your path can give
zuzick]:them twenty twenty percent higher in salary it doesn't make a difference they're going to
zuzick]:go on some place else
herda]:right
com]:oh
herda]:you
zuzick]:so
herda]:are
zuzick]:we
herda]:wow
zuzick]:have to make an investment
com]:ah
herda]:that is awesome that you
zuzick]:m
herda]:say that because that is one of the big things that now i preach and
herda]:steve preaches is what's the path forward if you don't know you're not going to
herda]:get a eighteen nineteen old kid to come in and apprentice program and tell them
herda]:in twenty five years you can be a master tool and die maker right
zuzick]:right
herda]:just not going to happen what's the three to five year plan has i been
herda]:doing some multi generational speaking
com]:oh
herda]:as of late
com]:ah
herda]:you know the gen z i was very sprat found this report and gen wants
herda]:twenty was it eighty per cent of the genzes in the work force have at
herda]:least one year plan and twenty five per cent have a five year plan
com]:oh
herda]:so those kids
zuzick]:right
herda]:twenty five years and younger know where they want to go and what they want
herda]:to do as an employer particularly in a blue collar world being able
com]:ah
herda]:to show them that path to achieve their goals
com]:yeah
herda]:and make that connection
com]:oh
herda]:is is priceless because
zuzick]:right
herda]:that's
com]:oh
herda]:what they're looking for and the ones that give them that
com]:yeah
herda]:that's who they're gonna go work for and they're gonna be really
zuzick]:right
herda]:really loyal to
com]:oh
zuzick]:i mean i have i have four kids i have two sons one is thirty
zuzick]:one one is
herda]:ah
zuzick]:twenty
com]:oh
zuzick]:four and
com]:m
zuzick]:they're both motivated
com]:oh
zuzick]:the thirty one year old is like you know i'm here's where i got to
zuzick]:go right and here's why i want to
com]:yeah
zuzick]:want to be i want to be an organization that gives me those tools to
zuzick]:be there the twenty four twenty four year it's saying you know i'm in a
zuzick]:right kind of in the right industry but maybe i can divert here or i
zuzick]:can divert there and so having those conversations with them
com]:oh
zuzick]:the boys
com]:oh
zuzick]:with regards to their path
com]:yeah
zuzick]:is two different paths i mean and you so as as an employer as a
zuzick]:team leader
com]:oh
zuzick]:an go back to my previous point
com]:oh
zuzick]:you got to find the time to figure out how do i get let's be
zuzick]:empathetic right you got to have you got to be able to build
com]:yep
zuzick]:and say here's where we're gong go and and i view myself as more about
zuzick]:i'm not a command and control type leader a more of that you know the
zuzick]:the leader that is more let's let's figure out what's best for the business
com]:oh
zuzick]:and there is a term it's escaping me right now with that
com]:oh
zuzick]:title that leadership
herda]:the serving leadership
zuzick]:is
com]:leadership
herda]:yeah
zuzick]:and so but i'm also i'm also big on
com]:m
zuzick]:an e s process
com]:yeah
zuzick]:which is get it wanted and have the the g c is right i mean
zuzick]:that's the other thing i think we look at i look at with my team
zuzick]:mates guys that people that report to me obviously we measure them on our core
zuzick]:values but i also
herda]:which
zuzick]:sit
herda]:are
zuzick]:down and take
herda]:on
zuzick]:a
herda]:the
zuzick]:look
herda]:spot what
com]:oh
herda]:are they
zuzick]:how much time do you have i mean
com]:yeah
zuzick]:you know
herda]:you'd be like only three or four core values
zuzick]:basically well being safety
herda]:oh
zuzick]:rodoriented
com]:ah
herda]:oh
zuzick]:um you know that was ill tel you what that core value process is
com]:oh
zuzick]:critical especially when you start measuring people but safety corvet safety umwellness um respect integrity
com]:yeah
zuzick]:um m cent of urgency those are the main ones
com]:hm
herda]:thank you for sharing
zuzick]:and
herda]:those
zuzick]:then
herda]:i always
com]:m
herda]:like putting people
zuzick]:no problem
herda]:on the spot because you should as a leader you should know them
com]:oh
zuzick]:absolutely and then and then so we measure we measure our teammates on that and
zuzick]:then i measure them on do they get it do they want it do they
zuzick]:have the capacity do we want to invest in them
com]:oh
zuzick]:and are they
com]:ah
zuzick]:in the right seat on the boss right
herda]:thank
zuzick]:and
com]:ye
zuzick]:so each person regardless if they're on nearorgenax i go thou that process with them
com]:oh
zuzick]:again it goes back to what i said before you can't take a blanket approach
zuzick]:two developing your team you can't take a blanket approach
com]:m
zuzick]:to building your team you have to you
com]:oh
zuzick]:have to be a little bit nimble right and so when i look at people
zuzick]:i said do they get it do they want it do they have the capacity
zuzick]:of the capacity they want to take it the next one well then we should
zuzick]:be finding ways do that and shame on us if we don't
herda]:correct
com]:right how are you seeing the
zuzick]:yeah
com]:different people that come in how how are you seeing the disparity the difference no
com]:disparity but the difference in how they define their path of success
zuzick]:to find their path
com]:yeah
zuzick]:to success i think in some cases they don't know their path of success yet
com]:right
zuzick]:um and
herda]:i
zuzick]:and i
herda]:oh
zuzick]:think
com]:yes
zuzick]:part of the process i mean we have some some
com]:yes
zuzick]:employes that come in and you know honestly they're just looking for a stable
com]:yeah
zuzick]:job
herda]:come in do my job get paid go home
zuzick]:right and and when you look at them you say
herda]:yeah
zuzick]:okay but they get
herda]:ah
zuzick]:it they want it and they have the capacity
com]:oh
zuzick]:are they at the
com]:yeah
zuzick]:lid gotta go any further probably not that's cool them that put them in
com]:yeah
zuzick]:that bucket
herda]:yeah
zuzick]:i have i have seen
com]:yeah
zuzick]:um m situations
com]:m
zuzick]:where we've brought in people and it's failed
com]:yeah
zuzick]:and um
com]:oh
zuzick]:and i think part of the issue has failed there because in their mind set
zuzick]:just thinking is salary dollar they're making eighteen bucks
com]:ah
zuzick]:now
herda]:yeah
zuzick]:right and honestly you know if you want to go work at eighteen dollars and
zuzick]:work in a in a stamping facility
com]:oh
zuzick]:that's a lot different than making nineteen dollars working a quick quick
herda]:oh
zuzick]:quick trip no offensive working a quick trip
herda]:yeah
zuzick]:just a different mentality right
herda]:quick
com]:yep
zuzick]:so
herda]:here
zuzick]:so
herda]:they
com]:oh
herda]:don't sponsor the
zuzick]:you
herda]:show yet but maybe some
com]:uh
zuzick]:m
herda]:yeah
zuzick]:you know that's that's where
com]:yeah
zuzick]:i think we
herda]:ye
com]:oh
zuzick]:as leaders need to say this and this is this is where this job is
zuzick]:going to go and help them define that again if their definition of success or
com]:oh
zuzick]:their path is
com]:oh
zuzick]:six to three and
com]:yeah
zuzick]:and i can get home
com]:oh
zuzick]:and and do
com]:oh
zuzick]:what every one do on the sides
com]:yeah
zuzick]:great that fits maybe that's that's a perfect
herda]:oh
zuzick]:situation
com]:so
zuzick]:we understand expectations i had i had a friend of mine came to me and
zuzick]:said that he was hiring a position it was a technical position and the twenty
zuzick]:four year old came in
com]:oh
zuzick]:and he goes i'm i am
herda]:ye
zuzick]:i want to join your company but i can always start at nine o'clock in
zuzick]:the morning i have to be
com]:yeah
zuzick]:to leave at three o'clock
com]:yeah
zuzick]:every day no
com]:m
zuzick]:overtime
com]:oh
zuzick]:and so i can't deviate from that and my friend said well we got to
zuzick]:figure
com]:okay
zuzick]:out how to make that work i think that's a different
herda]:yeah
zuzick]:proverseis sorry that you
herda]:yeah
zuzick]:don't fit in the box there for see it
com]:oh
zuzick]:later right
herda]:right that is
zuzick]:so
com]:yes
herda]:did he hire him
zuzick]:i he did
com]:m
herda]:awesome
zuzick]:did
herda]:that
zuzick]:and he
herda]:is fantastic
zuzick]:and he had
com]:yeah
zuzick]:yeah and and i give them a lot of credit because
com]:oh
zuzick]:the culture
com]:oh
zuzick]:of that company is
herda]:oh
zuzick]:if you're not at your work center at six o'clock in the morning you're
com]:yeah
zuzick]:not going to be successful
com]:oh
zuzick]:and
com]:m
herda]:so
zuzick]:again
herda]:oh
com]:oh
zuzick]:they are
herda]:oh
zuzick]:here's a perfect example of us a leader saying
herda]:ye
zuzick]:i have
com]:m
zuzick]:i don't think this makes difference if this person is twenty four thirty five this
herda]:no
zuzick]:is their
herda]:ah
zuzick]:this is their core issue their core issue i have family we need to be
zuzick]:flexible how do we become flexible we have to find nimble be nimble and find
zuzick]:some ways around it
herda]:yep
com]:h
herda]:and and did
com]:m
herda]:covid and all that did that help like your organization re evaluate what flexibility and
herda]:work life balance and and those things mean
com]:oh
herda]:even though you were probably deemed you know
zuzick]:oh
herda]:necessary work for
com]:oh
herda]:us didn't have a lot of the mandatory shutdown activity potentially but were you
com]:oh
herda]:able to leverage that opportunity to
com]:yeah
herda]:improve working conditions or the environment of the morale moving forward
com]:oh
zuzick]:i think what covid did for us it helped
com]:oh
zuzick]:emphasize the importance of communication
herda]:oh
com]:m
zuzick]:and
com]:oh
zuzick]:communication
com]:oh
zuzick]:not necessarily in the form of being in the room together and talking
com]:oh
zuzick]:but in the form of letting people know what was going on utilizing um
com]:yeah
zuzick]:video collaboration
com]:oh
zuzick]:to keep everybody in the loop of what was happening because we were dembecential and
zuzick]:honestly we redeemed you know we were having an operation in mexico created additional challenges
zuzick]:during covid because on how the government handled covid down there versus how we handled
zuzick]:it handled it in the united states and how our customers expected as essential to
zuzick]:to take care of them and if the one thing there was several things that
zuzick]:came from cove i think improved one was again the communication finding other ways to
zuzick]:communicate and keep
com]:ye
zuzick]:our team mates aware
com]:ye
zuzick]:of what was going on at the same time our customers happy
com]:oh
herda]:did
com]:yeah
herda]:the
com]:ye
herda]:communication process also
zuzick]:yeah
herda]:elevate the communication of expectations he went through that process not
zuzick]:m
herda]:just information
com]:m
herda]:but expectations as well
com]:m
zuzick]:i think it also now ain't improved expectations but it provided additional clarity to
com]:oh
zuzick]:our employees
com]:yeah
zuzick]:about what were some of the challenges we were dealing with
com]:oh
zuzick]:and it provided them better understanding of
com]:yeah
herda]:m
zuzick]:how
com]:oh
zuzick]:i would i wouldn't say the inner workings of our business i don't think that's
zuzick]:entirely accurate but it definitely provided a lot more clarity on what was going on
zuzick]:in a day day basis that sometimes was and out of mind out of sight
zuzick]:right and i think
com]:yeah
zuzick]:um m whether it's a company dealing with you know
com]:yeah
zuzick]:the financing the from the government or testing or
herda]:yes
zuzick]:how are we going to deal with mexico when the government comes down and shut
zuzick]:them down and says you're not going to work so i provided a lot more
zuzick]:clarity i think to everybody um and again i go back to the core values
zuzick]:our health and safety right i mean i think people no one took advantage of
zuzick]:our situation
com]:so
zuzick]:of covid where i think some other companies did and we said here you know
zuzick]:here's here's what we need to do to keep your health and safe healthy
herda]:yeah
zuzick]:and safe
com]:m
zuzick]:you don't feel healthy you don't feel safe don't come and work
herda]:right
zuzick]:um
com]:may
zuzick]:m we'll help you through it
herda]:yeah
com]:oh so knowing what you know now what advice would you give to the younger
com]:generations
zuzick]:yeah
com]:looking to hire into the blue color space
zuzick]:you know that's
com]:oh
zuzick]:a fantastic question and
herda]:what we
zuzick]:i would
herda]:do here
zuzick]:i
herda]:on
zuzick]:would
herda]:color b s were more like a
zuzick]:ye
herda]:journalistic
com]:oh
herda]:type show right hard hitting sixty minutes type program
zuzick]:so it
com]:yah
zuzick]:is i was going to compare to sixty minutes
herda]:oh
zuzick]:you know
com]:ah well brad's questions are soft
zuzick]:sunday
com]:balls
zuzick]:sunday sunday evenings after football next on
herda]:uh
zuzick]:next and
herda]:uh
zuzick]:sixty minutes
com]:yeah
herda]:followed by me still big brother right
com]:yeah
zuzick]:yeah and then i guess i cristchristie
herda]:yes
zuzick]:murder she wrote if i recall growing up
com]:ah
herda]:we'll get we'll get dubbed
com]:yeah
herda]:put on the wizard of oz
zuzick]:i digress
com]:oh
zuzick]:i think the what we've learned what my
com]:oh
zuzick]:advice to anyone coming in to work for us
com]:oh
zuzick]:i challenge that person
com]:yeah
zuzick]:on the other side
com]:oh
zuzick]:you know it's very
com]:oh
zuzick]:cliche
com]:yes
zuzick]:type question but where can i be in five years
com]:o
zuzick]:where do you want to be in five years where can i be in five
zuzick]:years and
com]:hm
herda]:i like that i
zuzick]:i
herda]:like
zuzick]:think
herda]:that a
zuzick]:that
herda]:lot
zuzick]:i think that's the
herda]:eh
zuzick]:that's
com]:oh
zuzick]:the ones that we as leaders need to
herda]:oh
com]:oh
zuzick]:think about and i
com]:no
zuzick]:go back to the coaching days is you know why do you want to be
zuzick]:on this team for and
com]:oh
zuzick]:i
com]:ah
zuzick]:want
com]:oh
zuzick]:to better myself i want to get a scholarship i want to know i'm excited
com]:m
zuzick]:about being on this team whatever that might be then say
com]:yeah
zuzick]:okay let's build upon that let's build around that and find a way to get
zuzick]:you where you want to go it's your choice you know i said this before
zuzick]:but a team if i think they can be here and i
com]:m
zuzick]:want to help them get there it's up to them to do it
herda]:right
zuzick]:right it's
com]:yeah
zuzick]:so
herda]:oh
zuzick]:you got to have that earn
com]:yes
zuzick]:my strength mentality but the same time
com]:yes
zuzick]:i think you have to challenge the person on her side is how do i
zuzick]:get there and
herda]:m
zuzick]:i mean we've all heard stories about you know they expect the high wages and
zuzick]:stuff like that well again i think there are some of those situations out there
zuzick]:with employes
com]:m
zuzick]:but i think if you took a hundred of them and said what's most important
zuzick]:to you ninety five percent l ninety five would say listen i just want to
zuzick]:know how i can improve what i'm doing today and help and elevate their game
zuzick]:and that's what we need to do as leaders
herda]:correct so if there are individuals that are listening this show locally
zuzick]:ah
herda]:or even anywhere across the country or mexico or wherever they might be because we
herda]:are a world wide show
zuzick]:oh
com]:yes
herda]:how would they get a hold of
com]:there
herda]:you to
com]:we
herda]:find
com]:are
herda]:opportunity or to create a connection or just to potentially look for an
com]:oh
herda]:opportunity to connect and maybe get some of that awesome leadership you're offering
com]:oh
zuzick]:so i'm big on linked in can find me and linked in there's not a
zuzick]:lot of crisusics and linked in so
herda]:no no
zuzick]:that's
com]:yes
herda]:there
zuzick]:the
herda]:aren't
zuzick]:best way to
herda]:uh h
zuzick]:best best
com]:yeah
zuzick]:way to reach me is linked in i think it's one of the best venus
zuzick]:for
com]:oh
zuzick]:social type topics like we're talking about today i always
herda]:m
zuzick]:find myself having that moment sometimes i read something or see something and i'm like
zuzick]:i never thought of that before so the best way to reach me is linked
zuzick]:in and
herda]:okay
zuzick]:you connect an if you connect in um i will reach back out to you
zuzick]:and
com]:yeah
zuzick]:it's kind of rewarding i still have
com]:oh
zuzick]:students who i taught who are now in the work for us who have now
zuzick]:over the years have reached out to me and connected via linked in
com]:m
zuzick]:that is very rewarding when you see your your
com]:oh
zuzick]:fortune earl fifteen ear old player that was you know
com]:yeah
zuzick]:full of
herda]:hm
zuzick]:energy and now they're
com]:yeah
zuzick]:an executive some place it makes
com]:yeah
zuzick]:a few hole but also makes it kind of proud too
herda]:absolutely
zuzick]:that they kind of connected so
com]:yeah
herda]:that
zuzick]:that the best way is linked in
herda]:awesome
com]:yes
herda]:um
com]:yeah
herda]:thank you so much for being on the show today christopher i really appreciate your
herda]:taking the time out of your busne schedule as i know you got a lot
herda]:going on to to share that your wisdom and thoughts on the work force and
herda]:what's happening and thank
com]:oh
herda]:you very much
zuzick]:you guys
com]:yeah
zuzick]:doing
com]:thank
zuzick]:a great
com]:you
herda]:yeah
zuzick]:doing a great service to the industry and keep on keep on keep on on
zuzick]:against as they say
com]:oh
herda]:we appreciate it thank you
zuzick]:thank
com]:right
zuzick]:you
com]:thanks